Permanent Jewelry FAQs

How does permanent jewelry work? 

After choosing your chain and charms, we custom fit and weld the jewelry on you. The process is quick, simple and painless. 

Where can I the chains and charms you offer?

We have our most requested styles in stock however, our styles are constantly
changing based on demand. Feel free to text us at 587-897-6515 for in-stock
styles. 

Where are you located?

We are located within OutLash Beauty Boutique’s Montgomery location at 1881 45 ST NW, Calgary, AB. You can also find us at pop-ups, markets or have us come to you for an event. 

Do I need to remove my jewelry at the airport?

No, you can wearing Sterling Silver, 14kt Gold Filled and Rose Gold Filled jewelry
through security. 



Do I need to remove my jewelry prior to an MRI or surgery?

Please consult with your physician. If you need to remove jewelry for a procedure, cut the welded link with a pair of scissors. We can re-weld your jewelry at no additional cost for MRI/surgery related removals. 

How long does it take to complete?

We like to book an hour for each appointment from start to finish to allow you to choose your chains and charms. If you’ve already chosen your chain(s) and charm(s), your appointment will likely be 15-30 minutes. 

What materials are used for permanent jewelry?

Arlo Boutique offers Sterling Silver, 14kt Gold Filled and 12/14kt Rose Gold Filled chains. Our pieces are both durable and beautiful.

Sterling Silver is an alloy made up of 92.5% pure silver and 7.5% other metals, usually copper or zinc. Sterling silver pieces are stamped with 925 to mark their authenticity.


14kt Gold Filled contains a minimum of 5% 12K or 14K gold by weight on top of a
high quality jewelers brass core. Rose gold filled has a solid layer of 14k gold, bonded to a base metal of brass.

How do I book an appointment?

You can book an appointment by clicking here.  

Policies for Permanent Jewelry

Deposits

All appointments require a deposit and must be booked through our booking system. If you do not have a credit card please request your appointment online and send forward your deposit of $30 via e-transfer to hello@arloboutique.com.

Cancellations, No-Shows, Rescheduling and Late Arrivals

Arlo Boutique has a 24 hour cancellation/rescheduling policy. If you cancel or change your appointment with less than 24 hours notice, you will be charged 50% of the service cost. This policy is in place out of respect for our artists and other clients. By giving last minute notice or no notice, you prevent someone else from being able to schedule into that time slot.

No-Show or Late Arrival Policy
 No-shows will be charged 100% of the service cost. If you arrive more than 15 minutes late for your appointment, your appointment may be rescheduled and you may be charged 50% of the service cost OR the artist will complete the service in the time remaining on your appointment.

Confirm it or lose it

Confirm your appointments through the link we have provided 24 hours prior to your appointment to ensure your appointment is not cancelled.

Warranty and Refunds

All permanent jewelry sales are FINAL.

Our permanent jewelry comes with a 30 day limited warranty. At the time of your appointment, we ensure that there are no issues with the chain and that your piece is securely welded together. If the jump ring breaks at the weld point, we will replace it free of charge.

If your chain gets caught or if pressure is applied to it, the chain could stretch or break. If your chain is compromised due to this, Arlo Boutique will offer one complimentary weld within 30 days of your original appointment. Replacement chains can be purchased at a discounted price.

After the 30 day limited warranty, a replacement chain can be purchased at full price. If your chain falls off, please reach out to customer service at hello@arloboutique.com. We will examine the chain before re-welding it to ensure there are no issues with the integrity of the chain. Chains must be present in order to process a replacement or re-weld.

Arlo Boutique does not provide any refunds as each appointment is taken out at a cost to the studio. Results are not guaranteed as many factors outside of the artist can affect the healing process and final result such as client aftercare, client skin type, client lifestyle, etc.

Release of Liability

Arlo Boutique Artists holds absolutely no liability for any negligence on behalf of the client; incidents or accidents that arise due to a lapse in a reasonable duty of care. The artist holds absolutely no liability for potential injury, infection, reactions, buyer’s remorse, or accident on the premises.

Client Refusal

Arlo Boutique artists reserves the right to refuse any client that is deemed unfit.