Frequently Asked Questions
Our Jewelry
Q: What is Arlo Boutique?
A: Arlo Boutique is a jewelry brand that offers a wide range of high-quality, affordable, and inclusive jewelry. We specialize in gold plated jewelry that is designed to be worn and enjoyed by everyone.
Q: Where are you located?
A: We are based in Calgary, Alberta, Canada.
Q: What is your commitment to sustainability?
A: At Arlo Boutique, we're committed to sustainability and ethical practices. We use eco-friendly materials and processes wherever possible and work with suppliers who share our values. We believe that we can make a positive impact on the world while still offering beautiful and affordable jewelry.
Q: What is your jewelry made of?
A: Our jewelries are crafted with high-quality stainless steel or 925 Sterling Silver, and finished with a layer of luxurious gold plating.
Q: What is gold plated jewelry?
A: Gold plated jewelry is made by coating a base metal with a layer of gold. The thickness of the gold layer can vary, but our pieces are all made with high-quality gold plating that is designed to last.
Q: What are the crystals used in your jewelry?
A: Most of our crystals are made of cubic zirconia, which is an ethical and more affordable alternative to diamonds.
Q: Are Arlo Boutique pieces hypoallergenic?
A: Yes, our pieces are hypoallergenic, nickel-free, cadmium-free, and lead-free. They are suitable for those with sensitive skin. We use high-quality materials and processes to ensure that our jewelry is safe and comfortable to wear.
Q: How should I care for my jewelry?
A: To ensure the longevity of your jewelry, it's best to avoid contact with moisture and liquid cosmetics. We recommend not wearing your jewelry in the shower, pool, or ocean. Most of our jewelry is made with a durable stainless-steel base that is designed to last, but it's still important to take good care of it. Our best advice is to wear your jewelry often and store it properly when not in use. Avoid keeping your jewelry in a humid area such as a bathroom to prevent any potential damage.
Q: Does your jewelry tarnish?
A: We take pride in crafting jewelry that is both beautiful and long-lasting. While our extra-thick layers of gold make our pieces highly tarnish-resistant, it's important to note that all natural metals may tarnish over time. To keep your jewelry looking its best, we recommend following our care instructions. In the event that your jewelry does tarnish, don't worry - simply use the polishing cloth that comes with your order to gently buff your pieces and restore their natural shine.
Ordering & Shipping
Q: Where does Arlo Boutique ship?
A: We ship to anywhere in Canada and the US. We offer fast and reliable shipping to ensure that you receive your order in a timely manner.
If you have any questions regarding shipping, please email us at arloboutique452@gmail.com.
Q: How much is your shipping fee?
A: Our shipping rates start at $10 for orders within Canada, and $15 for orders within the United States. We offer free shipping for orders over $150. See our shipping rates here.
Q: Do you offer returns or exchanges?
RETURNS
We want you to be completely satisfied with your purchase. However, please note that we do not offer refunds, except in the case of damaged items.
If you need to make a return, please contact us via email at arloboutique452@gmail.com with your order number and the item(s) you wish to return. Eligible items must be returned with tags attached, unworn, and are subject to inspection.
If you are eligible to make a return, you may do so for exchange or store credit within 14 days of the date of delivery. You may mail the items back to us or bring them to our returns location in Calgary.
EXCHANGE
After we receive your eligible return and process it, we will send you an email containing a store credit. You can use this credit to place a new order on our website.